The Journey of Not Knowing by Julie Benezet

Author:Julie Benezet
Language: eng
Format: epub
Publisher: Morton Hill Press

Arnie did better with gathering project margins. Marco came through, as expected.

Marco spent most of his time making sure that Sales and Engineering played nicely with each other to service large customer accounts. If that was not hard enough, he also had the thankless job of managing Customer Service, the group of people who fielded individual customer questions and complaints. In that role, he also had the honor of dealing with the Trash debacle. His group found itself in the crosshairs of the social media outrage, since it sat on the front line facing the many angry customers who had lost valuable files. It also left him wary of social media and its power.

Nevertheless, he was the ultimate good Arrow citizen, never complaining, at least to others. He made sure he provided excellent customer service, externally and internally. This attitude allowed him easy access to people, at least most people (there was always Simon). The Trash issue complicated his life, because he despised delivering bad news. In the account-management world, bad news is routine, and important. Nevertheless, it was easier on his digestion to say nothing to the volatile Barry, the biting Claudia, or the ever-sarcastic Simon.

He also hated dealing with staff about customer complaints, because they tended to whine a lot and make things worse. He found it simpler to handle the complaints himself. His reward was many late nights and little appreciation from his colleagues, who did not realize how much time he spent on things. He also had to face an angry wife who accused him of being married to the company, rather than to her. That was so not the truth, yet he felt stuck. What he really wanted to do was to build new, edgy project management tools to support the Arrow brand and become known for that. There did not seem to be any time for that, however. So much to do.

While he knew his family loved him, at the same time he did not feel they, and his dad in particular, saw him as capable. Marco grew up in a family who owned a regional trucking business. His father took it over from his father and spent his days, nights, and weekends continuing to build it. He felt proud of his trucking company and wanted Marco to take it over one day. Marco had no interest. Seeing and hearing all day about cargo load sizes, drivers, routes, and the latest trucking regulations exhausted him.

His friends thought he was nuts to not join the family business.

“You have a job waiting for you and you aren’t taking it? What’s with that?” they’d say.

“What’s with that,” Marco said to his closest childhood friend late one afternoon when the two of them were walking home from a baseball game, “is that I am not interested in trucking or even trucks at all. Never was. I like technology and project managing its delivery. When I’d visit my father’s office as a kid, I’d go straight to his computer and study how he organized his files.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.